Designed in Tokyo.

TRUSTED GLOBALLY.

Frequently Asked Questions

Shipping

What countries do you ship to?

We currently ship to the United States and Canada.

How long will it take to receive my order?

We offer standard shipping on all domestic orders, typically delivered within 3–5 business days. Need it sooner? Next-day shipping is available at checkout for an additional fee. International shipping times vary, with estimated delivery provided at checkout. If an item is temporarily out of stock, we’ll notify you and do everything we can to ship your order as quickly as possible.

Returns and Refunds

How do I return a product?

If you experience any issues or discrepancies with your order, please notify JASCO within 10 days of receiving your shipment. We accept returns within 30 days of delivery. To be eligible for a return, items must be in their original condition – unused and in the original packaging. To initiate a return, please contact us at customerservice@jascoinc.com to receive a Return Authorization Number.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).